Dear Phone…apologizing doesn’t fix everything

Dear Phone,

It’s me again but you probably already knew this. I’m really the only person that talks to you. Anyways, it’s time for storytime. It’s time to talk about something that really pisses me off. I need to get this off my chest because this has happened way too many times.

So as you are aware, I used to work in retail. I’m not going into great details about this because while I’m spilling tea, I’m not getting sued for this tea. I had a customer once scream at me, slammed down her items, and pretty much act like a 5-year-old. All because I was unable to break policy, and an actual law, just to get her what she wanted. This continued for several minutes. She ignored everything that I was saying while screaming at me. She caused this big huge scene over something that could have been easily resolved, I’ll get into that later.

So I call for a manager to try to fix her issue. At this point, I’m literally shaking. Like, it was uncontrollable shaking. I was pissed off…and I don’t do extremely well when I have someone screaming at me and overall, just causing a scene. Anyways, I just walked away, passed it off to the manager, and just went about my business trying to cool down. This is the part of the story where we get to the point.

I walked away to the other side of the counter just too cool down. I was pissed and frazzled, which is understandable. I just minded my own business hoping to just move on and forget. The manager came over just to finish something up paperwork wise for that “irate” customer. That when the customer came over to apologize. She apologizes because she says she was frustrated with always having issues here and that she knows that I was only doing my job. It’s then that I decided to break the first rule of customer service. My response was “I appreciate the apology but I’m not able to accept it. That was uncalled for and not how you should treat someone.” She probably didn’t like that response, the manager surely didn’t, but she respected it.

If she would have just acted nicer and treated me with the same respect I treated her, then everything would have fine. I was even trying to help her get what she wanted if she would have let me talk. She started to become disrespectful when she raised her voice but it went past the line when she slammed down the item and screamed at me. Why would you treat someone like that?

I will never understand why people feel the need to treat others like that when they can’t get their way. Even if you go “I never at like that,” then why act like that in the first place.? If you have a disorder and it’s undiagnosed, that’s one thing. But you can control your own actions. No one forced you to raise hell and cause a scene. You chose to do that. Just like you chose to come into the store to shop. You easily could have stopped yourself from doing that but yet, you chose not to. And sadly, this happens on an everyday basis if you do anything with the public. Like, you wouldn’t someone coming into your job and doing that then why do it at another person’s job?

This also brings us to the fact that apologizing doesn’t fix everything. People need to realize that. It’s like trying to cover a stab wound with a band-aid. It sometimes doesn’t do anything. Apologizes just gets thrown around too easily anymore to the point where they mean nothing anymore. There’s no meaning behind them. If you don’t mean to apologize, then don’t do it.

The reason I didn’t accept it because if I did, then that makes it seems like that behavior is acceptable. It’s not. It’s totally unacceptable to treat another person like that for any reason. Granted, I’m not perfect. While I’ve never done anything like that, I did a much tamer version of it. It wasn’t until I really thought about what I was doing. Why should I get angry with someone who was only doing what they were told to do? They were doing the same thing I do: a job. We should never be angry with someone for doing their job. Unless they are being disrespectful assholes while doing their job. Then you should take care of that in a professional manner.

Thankfully, I’m out of retail now. I never have to be put in that situation again. But like I said, people need to stop apologizing. Actions speak louder than words. If you are truly sorry, show it. Don’t do that action again. Also, treat people the way you want to be treated. No one wanted to be screamed at or treated like crap. So why treat people like that?

Sorry for this long rant but thank you for listening. Like I said, I needed to get it off my chest. Hopefully, It all made sense. If not, get used to it. It’s more than likely going to happen again.

Yours Truly,

Steven Kaufman

P.S. Make sure you follow me on Twitter and Instagram. I’m like the social media mogul version of Tinkerbell. Just instead of people believing I exist, I need those follows to live.


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